
Our principles
The terms and conditions for delivery, returns and refunds are detailed in our General Terms and Conditions of Sale.
Customer service is available to answer your questions and assist you.
Our products
Responsive support
Customer service hours: Monday to Saturday, from 9:30 am to 7:00 pm.
Closed on Sundays and public holidays.
Phone: +33 7 71 14 40 62
Email: contact@momoracare.com
Your most frequently asked questions
1-Where do you ship?
We currently ship orders to the United Kingdom.
Shipping availability and costs are displayed at checkout before payment is completed.
2-How long does order processing take?
Orders are generally processed within 1-2 business days, excluding Sundays and public holidays.
Processing times may vary during periods of high demand.
3-What is the estimated delivery time?
Estimated delivery time for orders shipped to the United Kingdom is 3–7 business days after dispatch.
Delivery times are provided as estimates and may vary due to external factors such as customs procedures or local delivery services.
4-Do you provide order tracking?
An email containing a tracking link is sent once the order has been dispatched.
You can check the delivery status via the “Order Tracking” page.
5-Can I return my order?
Yes. Returns can be requested within 30 business days from the date of delivery, in accordance with our Returns & Refund Policy.
6-How do I request a return or cancellation?
To request a return or exercise your right of withdrawal, please contact us by email at
Contact@momoracare.com
Our team will provide further instructions.
7-When will I receive my refund?
Refunds are processed after the returned item has been received and inspected.
Approved refunds are issued to the original payment method within a reasonable timeframe.
8-Where is your company located?
Momora is operated by Castel-Ecom, a registered sole trader based in France.
9-How can I contact customer support?
You can contact us by email or phone:
Contact@momoracare.com
+33 7 71 14 40 62
Customer service hours:
Monday to Saturday, 09:30 – 19:00
Closed on Sundays and public holidays.
10-Is my personal data protected?
Yes. Personal data is handled in accordance with applicable data protection regulations.
More information is available in our Privacy Policy.