Refund policy
At Momoracare, we aim to provide a clear and transparent returns and refunds policy, in line with Google Merchant Center requirements.
Return Period
Customers may request a return within 30 business days from the date the order is received.
Return Eligibility Conditions
To be eligible for a return, the product must:
be in its original condition, unused and undamaged,
be returned in its original packaging,
include all accessories, labels, and documents provided,
be returned with proof of purchase.
Returns are accepted for:
defective items,
non-defective items (change of mind).
Returns sent without prior approval may not be accepted.
Return Procedure
To initiate a return, please contact our customer service at:
Contact@momoracare.com
Please include the following information in your message:
your order number,
the reason for the return.
After validation of your request, you will receive by email:
a return authorisation,
a prepaid return label,
detailed instructions for returning the parcel.
The parcel must be dropped off at a relay point or post office, according to the instructions provided.
Returned products must be sent to the following address after prior approval by our customer service:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Return Shipping Costs
Free Returns
Return shipping costs are covered by Momoracare for returns requested within 30 business days from the date of delivery.
No restocking fees are applied.
Defective or Damaged Items
If you receive a defective or damaged item:
please contact our customer service ideally within 48 hours of receipt,
provide clear photos showing the issue.
After inspection and validation, we will offer:
a replacement, or
a full refund.
Incorrect or Missing Items
Incorrect item received:
Please contact us within 48 hours. Return shipping costs will be covered, and the correct item will be sent or a refund issued.
Item not received:
If your order does not arrive, please contact us so we can open an investigation with the carrier. If the issue cannot be resolved, a replacement or refund will be offered.
Exchanges
Exchanges are accepted and processed at no additional cost.
If you wish to exchange for a different size, colour, or model:
return the original item following the procedure above,
once the return is validated, the exchange will be processed.
Refunds
Processing time:
Refunds are issued within 30 business days after the returned item has been received and inspected.
Refund method:
Refunds are processed using the original payment method.
A confirmation email will be sent once the refund has been completed.
Order Cancellation
Orders may be cancelled before dispatch.
If the order has already been dispatched, the return procedure must be followed after delivery.
Questions
For any questions regarding returns or refunds, our customer service team is available and generally responds within 24 to 48 hours during business hours.
MOMORACARE — CONTACT
Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)
Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com
SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)
Customer Service
Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays