Payment Policy
This Payment Policy is intended to inform customers about the accepted payment methods and the processing conditions of transactions on the Momoracare website.
All transactions carried out on our website are secure and processed through certified payment service providers.
Accepted Payment Methods
We accept the following payment methods:
Visa
MasterCard
Payments are made directly at the time the order is placed.
Payment Currency
All transactions carried out on the Momora website are processed in British Pounds Sterling (GBP – £).
Payment Security
Payments are secured using encryption protocols that comply with applicable security standards.
Banking and payment details are never stored on our servers.
Payment Authorisation and Confirmation
The total amount of the order is charged immediately after payment validation.
An order confirmation email is sent once the payment has been successfully accepted.
Failed or Refused Payments
In the event of a refused or failed payment:
the order will not be processed,
no charge will be made, or any pending charge will be automatically cancelled,
the customer may attempt payment again using a different payment method.
If an amount has been debited without an order confirmation, the customer is invited to contact our customer service.
Fraud Prevention
To ensure transaction security, Momoracare reserves the right to carry out additional checks in the event of suspected fraudulent activity.
In exceptional cases, additional information may be requested to validate an order.
If verification is unsuccessful, the order may be cancelled and a full refund will be issued.
Order Cancellation and Refunds
Orders may be cancelled before dispatch.
Refunds are processed in accordance with our Returns & Refund Policy.
Refunds are issued using the original payment method and may take up to 30 business days, depending on banking processing times.
Payment-Related Questions
For any questions regarding payments, our customer service team is available and generally responds within 24 to 48 hours during business hours.
MOMORACARE — CONTACT
Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)
Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com
SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)
Customer Service
Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays