Shipping policy
This Shipping Policy aims to provide clear and transparent information regarding order processing and delivery conditions on the Momoracare website.
By placing an order on our website, you agree to the terms outlined below.
Delivery Area
We currently deliver exclusively to the United Kingdom.
International delivery outside the UK is not available at this time.
Order Processing and Shipping Time
Orders are processed within 1–2 business days, from Monday to Friday.
Once dispatched, the estimated delivery time is 2–5 business days, from Monday to Friday.
The total estimated delivery time, including order processing and shipping, is 3–7 business days, from Monday to Friday.
Delivery times may vary in the event of:
exceptional weather conditions,
carrier strikes,
periods of high demand such as holidays or sales events.
You will receive an email notification once your order has been dispatched.
Shipping Fees
Shipping is free for all orders.
All applicable costs are included in the total price displayed at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
You may also track your order at any time via our dedicated page:
Order Tracking
Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
Once an order has been dispatched, address changes are no longer possible.
Damaged Parcels or Delivery Issues
If a parcel is delivered in a damaged condition:
if possible, please refuse the parcel upon delivery, or
contact our customer service as soon as possible by email.
In the event of a missing item, non-received parcel, or any delivery-related issue, please contact our customer service so that an investigation can be opened and an appropriate solution proposed (replacement or refund).
Order Cancellation
Orders may be cancelled before dispatch.
If an order has already been dispatched, customers are invited to refer to our Returns & Refund Policy.
Questions
Our customer service team is available for any questions related to shipping and generally responds within 24 to 48 hours during business hours.
MOMORACARE — CONTACT
Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)
Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com
SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)
Customer Service
Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays