GDPR Policy (General Data Protection Regulation)
At Momoracare, the protection of personal data is taken seriously.
This GDPR Policy aims to provide clear and transparent information regarding the collection, use, and protection of personal data, in accordance with Regulation (EU) 2016/679 (GDPR).
This policy complements our Privacy Policy and does not replace it.
1. Data Controller
The controller of personal data is:
Momora
Legal entity: Castel-Ecom
Email: Contact@momoracare.com
2. Personal Data Collected
As part of website use and order management, the following personal data may be collected:
Identification data: first name, last name
Contact data: email address, phone number
Delivery data: postal address
Order data: ordered products, amounts, order history
Browsing data: IP address, browser type, pages visited
Payment data: processed exclusively by secure payment service providers (Momora does not have access to this data)
3. Purposes of Data Processing
Personal data is collected and processed for the following purposes:
processing and managing orders,
delivering products,
managing customer relations and after-sales service,
communicating about orders (confirmation, tracking, refunds),
improving the website and user experience,
complying with legal, accounting, and regulatory obligations.
4. Legal Basis for Processing
Personal data processing is based on:
performance of a contract (order, delivery, refund),
user consent (contact forms, non-essential cookies),
legitimate interest (website security, fraud prevention, service protection).
5. Data Recipients
Personal data is accessible only to:
Momoracare,
technical service providers (hosting, website maintenance),
secure payment service providers,
delivery partners responsible for order shipment.
Personal data is never sold or transferred to third parties.
6. Data Retention Period
Personal data is retained:
for the duration necessary to process orders and manage the commercial relationship,
in accordance with applicable legal, accounting, and tax obligations,
for cookies, in line with legally applicable retention periods.
7. User Rights
In accordance with the GDPR, users have the following rights:
right of access to personal data,
right to rectify inaccurate data,
right to erasure of data (“right to be forgotten”),
right to restrict processing,
right to data portability,
right to object to data processing, particularly for commercial purposes,
right to withdraw consent at any time.
To exercise these rights, users may contact us at:
Contact@momoracare.com
8. Data Security
Momoracare implements appropriate technical and organisational measures to ensure the security, confidentiality, and integrity of personal data and to prevent unauthorised access, loss, or disclosure.
9. Cookies
The website uses cookies necessary for proper operation and, where applicable, analytics or audience measurement cookies.
Users may manage cookie preferences via:
the consent banner displayed during the first visit,
their browser settings.
For more information, please refer to the Privacy Policy available on the website.
10. Complaints to a Supervisory Authority
If you believe that your data protection rights are not being respected, you have the right to lodge a complaint with the competent supervisory authority.
As Momoracare is established in France, the relevant authority is:
CNIL (Commission Nationale de l’Informatique et des Libertés).
11. Changes to the GDPR Policy
Momoracare reserves the right to modify this GDPR Policy at any time to remain compliant with applicable regulations.
Any changes take effect upon publication on the website.
MOMORACARE — CONTACT
Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)
Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com
SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)
Customer Service
Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays