Frequently Asked Questions (FAQ)

1-Where do you ship?

We currently ship orders to the United Kingdom.
Shipping availability and costs are displayed at checkout before payment is completed.

2-How long does order processing take?

Orders are generally processed within 1-2 business days, excluding Sundays and public holidays.

Processing times may vary during periods of high demand.

3-What is the estimated delivery time?

Estimated delivery time for orders shipped to the United Kingdom is 3-7 business days after dispatch.

Delivery times are provided as estimates and may vary due to external factors such as customs procedures or local delivery services.

4-Do you provide order tracking?

An email containing a tracking link is sent once the order has been dispatched.
You can check the delivery status via the “Order Tracking” page.

5-Can I return my order?

Yes. Returns can be requested within 30 business days from the date of delivery, in accordance with our Returns & Refund Policy.

Returned items must meet the return conditions outlined on our website.

6-How do I request a return or cancellation?

To request a return or exercise your right of withdrawal, please contact us by email at
Contact@momoracare.com

Our team will provide further instructions.

7-When will I receive my refund?

Refunds are processed after the returned item has been received and inspected.
Approved refunds are issued to the original payment method within a reasonable timeframe.

8-Where is your company located?

Momoracare is operated by Castel-Ecom, a registered sole trader based in France.

9-How can I contact customer support?

You can contact us by email or phone:

Contact@momoracare.com
+33 7 71 14 40 62

Customer service hours:
Monday to Saturday, 09:30 – 19:00
Closed on Sundays and public holidays.

10-Is my personal data protected?

Yes. Personal data is handled in accordance with applicable data protection regulations.
More information is available in our Privacy Policy.