Terms of Service

These Terms of Service govern the use of the website Momoracare and the purchase of products through our online store.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Company Information

This website is operated by:

Company name: Castel-Ecom
Trading name: Momoracare
Business structure: Sole Trader
Registered address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France

Email: contact@momoracare.com

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

3. Products and Information

The products offered are those displayed on the website at the time of purchase.

We make every effort to ensure that product descriptions, images, and information are accurate. However, images are provided for illustrative purposes only and may vary slightly from the actual product.

Momoracare reserves the right to modify or discontinue products at any time without prior notice.

4. Prices and Payment

All prices displayed on the website are shown in British Pounds (GBP) and include all applicable taxes.

Payment is required at the time of order confirmation.
Accepted payment methods include major credit and debit cards through secure payment providers.

We do not store any payment information on our servers.

5. Order Processing

An order is considered confirmed once payment has been successfully completed.

After placing an order, you will receive a confirmation email summarising your purchase.

Momoracare reserves the right to cancel or refuse any order in case of suspected fraud, payment issues, or incorrect information provided by the customer.

6. Shipping and Delivery

We offer free delivery on all orders.

Orders are processed within 1 to 2 business days (Monday to Friday).
Estimated delivery time after dispatch is 2 to 5 business days (Monday to Friday).

The total estimated delivery time is 3 to 7 business days (Monday to Friday).

Delivery times are provided as estimates and may vary due to external factors such as carrier delays or exceptional circumstances.

7. Returns and Refunds

Customers have 30 days from the date of delivery to request a return.

Returns are free of charge and subject to prior approval by our customer service team.

Refunds are processed after the returned item has been received and inspected, using the original payment method.

For full details, please refer to our Return & Refund Policy.

8. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the exclusive property of Momoracare and may not be used, reproduced, or distributed without prior written permission.

9. Limitation of Liability

Momoracare shall not be held liable for indirect or consequential damages resulting from the use or inability to use this website or its products.

Our liability is limited to the amount paid for the order concerned.

10. Personal Data

Personal data is collected and processed in accordance with our Privacy Policy and applicable data protection laws.

11. Changes to the Terms

Momoracare reserves the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon publication on the website.

12. Governing Law

These Terms of Service are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal proceedings.

MOMORACARE — CONTACT

Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)

Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France

Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com

SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)

Customer Service

Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays