Privacy policy
This Privacy Policy explains how Momoracare collects, uses, and protects personal data when users browse or make a purchase on the website.
By using the website, you agree to the practices described below.
1. Data Controller
The controller of personal data is:
Momoracare
Email: Contact@momoracare.com
2. Personal Data Collected
We collect only the personal data necessary for the proper operation of the website and the processing of orders, including:
Identification data: first name, last name, email address, phone number
Billing and delivery data: postal address
Order data: purchased products, order amount, order history
Payment data: processed exclusively by secure payment service providers (we do not have access to this information)
Browsing data: IP address, browser type, pages visited, via cookies
3. Purposes of Data Collection
Personal data is collected for the following purposes:
Processing and managing orders
Delivering products
Communicating with customers (order confirmation, tracking, support)
Customer service management
Improving the website and user experience
Compliance with legal and regulatory obligations
4. Legal Basis for Processing
Personal data processing is based on:
Performance of a contract (order processing and delivery)
User consent (contact forms, non-essential cookies)
Legitimate interest (website and service security)
5. Data Recipients
Personal data may be shared only with:
technical service providers (website hosting and maintenance),
secure payment service providers,
delivery partners for order shipment.
Personal data is never sold or transferred to third parties.
6. Data Retention Period
Personal data is retained only for as long as necessary for the purposes for which it was collected, including:
order data: in accordance with legal obligations,
contact data: for the duration required for customer follow-up,
browsing data: in accordance with applicable cookie retention periods.
7. Cookies
The website uses cookies to ensure proper functionality and improve the user experience.
Cookies may be used to:
analyse website traffic,
remember browsing preferences,
ensure website security.
Users can manage or refuse cookies through their browser settings or via the consent banner displayed on the website.
8. User Rights
In accordance with applicable data protection regulations, users have the following rights:
right of access to personal data,
right to rectify inaccurate data,
right to erasure of data,
right to restrict processing,
right to data portability,
right to object to processing for commercial purposes.
To exercise these rights, users may contact us at:
Contact@momoracare.com
9. Data Security
Momoracare implements appropriate technical and organisational measures to ensure the security and confidentiality of personal data and to prevent unauthorised access.
10. Data of Minors
The website is not intended for use by minors.
Momoracare does not knowingly collect personal data from minors.
11. Changes to the Privacy Policy
Momoracare reserves the right to modify this Privacy Policy at any time.
Any changes take effect upon publication on the website.
MOMORACARE — CONTACT
Legal entity: Castel-Ecom
Commercial name: Momoracare
Business structure: Sole Trader (Micro-enterprise)
Address:
Lotissement de la piscine
9 Rue des Loriots
12240 Rieupeyroux
France
Phone: +33 7 71 14 40 62
Email: Contact@momoracare.com
SIREN: 984 658 880
SIRET: 984 658 880 00013
Business activity code (NAF): 4791A — Distance selling
VAT: Not applicable (VAT exemption scheme)
Customer Service
Monday to Saturday: 9:30 am – 7:00 pm
Closed on Sundays and public holidays